Web Shop
The Pepin Press encourages you to support your local bookseller. Our books are available in some 65 countries, in both general and specialised bookshops, museum shops and art supply shops. Buying your Pepin Press books locally helps your bookseller to maintain a broad selection of books; it is also often cheaper than buying books online.
If you are unable to find the books you want locally, or for any other reason wish to order your books directly from us, you may do so by using the catalogue section of this website. Below is some more information on how to order.
Creating Your Order
When browsing our catalogue, you can order a book at any time by clicking the 'add to cart' button. You can add any number of books to your cart, and your selection will be saved until you have finished browsing.
You can review the contents of your cart by clicking 'Cart' at the top right of your screen. This page also allows you to change the number of copies of books in your cart and to calculate shipping costs. In either case, make the applicable changes and click the 'Recalculate' button. If you wish to remove an item from your cart, simply click 'Remove'.
Only books that are in stock in our warehouse are available for order; the web shop cannot be used to place back orders. If a book of interest to you is not in stock or has not yet been published, please check our website from time to time, and join our mailing list.
Completing Your Order
When you have finished browsing and want to place your order, please click 'Cart' at the top right of your screen. The checkout is a simple five-step process.
1. Shopping cart: Review the contents of your cart. You can adjust the number of copies for each book, remove books you don't want, and calculate the shipping costs. For more information, see 'Creating Your Order' above. Click 'Continue to checkout' in order to proceed.
2. Sign on: If you have already registered as a user of our website, please fill in your email address and password. Those who do not yet have an account are invited to register. Please fill in as much information as possible, and note that fields in red are compulsory. All information submitted will be kept in accordance with our privacy policy. Click 'Login and continue to checkout' in order to proceed.
3. Payment: Choose how you want to pay for your order. Currently, The Pepin Press accepts payments by credit card through PayPal and by bank transfer. For more information, see 'Payment Options' below. Fill in a shipping address for your order if this is different from your billing address. Click 'Continue to checkout' in order to proceed.
4. Review order: Please review all the details of your order carefully. Depending on the method of payment you selected in the previous screen, the remainder of the checkout will be the following:
- If you have chosen to pay through PayPal, click 'Pay order at PayPal' to be taken to the secure PayPal website. Log in with your existing account or create a new account to pay for your order in a few simple steps. When you have completed payment, click 'Back to merchant' to receive our confirmation.
- If you have chosen to pay by bank transfer, click 'Pay order by bank transfer' to receive payment instructions. Please transfer the amount due without delay, as your order will not be processed until we have received your payment in full.
5. Confirmation: When your order has been processed successfully you will receive confirmation, on screen as well as by email. If you do not receive confirmation, please place your order again. Should you encounter any problem when placing your order, contact us by email at shop@pepinpress.com.
Payment options
Advance payment is required for all orders. This means that your order will only be shipped once we have received your payment. Currently, The Pepin Press accepts the following forms of payment:
- Payment through PayPal. PayPal is a secure service for sending online payments between email addresses, with services available in over a hundred countries. Payments can be made by credit card, from a bank account, or out of your PayPal balance, depending on your location. For more information on PayPal, and to create an account, please visit www.paypal.com. Setting up an account is free for buyers, and very easy.
- Payment by bank transfer. Please remit the invoice total in Euros to our Dutch bank account, using the following details:
From The Netherlands:
Beneficiary: The Pepin Press B.V., P.O. Box 10349, Amsterdam
Account: 12.05.71.129From all other countries:
Bank: Rabobank, Dam 15, Amsterdam
Beneficiary: The Pepin Press B.V., P.O. Box 10349, Amsterdam
IBAN: NL39 RABO 0120 5711 29
Swift/BIC: RABONL2U
Please use the IBAN and BIC details to avoid banking costs. If your transfer is subject to added costs, make sure you send us your payment free of charge. State your order number with your payment.
Please do not send us cash payments or cheques without our prior approval. Cheques will not be accepted for orders with a net value of less than €500.
Currencies
We charge exclusively in Euros (€). Prices in U.S. Dollars ($) and Pound Sterling (£) shown on this website are recommended retail prices for the United States and the United Kingdom, listed only for our trade customers. They can never be the basis for any claim pertaining to orders through the web shop.
Postage and Packing
Shipping costs are extra. The Pepin Press applies the following rates for postage and packing:
- For deliveries to The Netherlands:
€4 for the first book, and no surcharge for additional books. - For deliveries to Europe (including countries not in the European Union):
€6 for the first book, plus €1 for each additional book. - For deliveries to the rest of the world (including the United States and Canada):
€8 for the first book, plus €2 for each additional book.
The shopping cart allows you to calculate your shipping costs before placing your order. For more information, see 'Creating Your Order' above.
To maintain low shipping charges, we use standard (non-priority) shipping for all our deliveries. Please contact us at shop@pepinpress.com if you require priority shipping. Orders over ten items may be eligible for special rates, so please enquire at shop@pepinpress.com.
Taxes
All orders from within the European Union are inclusive of 6% Dutch VAT (Value Added Tax). All orders from outside the European Union are exclusive of VAT. Your order may be subject to local customs duties and taxes, for which you will be liable.
For all orders, the sole responsibility for the payment of any import duties or taxes levied on the parcel lies with the customer.
Returns Policy
If, for any reason, you are unhappy with a book purchased through our site, you may return it to us in its original condition within seven days of the date you received it, and we will issue a refund for your order.
If the return is the result of an error on our part, or if the book you received was damaged or in any other way defective, you will be sent a replacement, or, when a replacement is not available for any reason, you will be reimbursed for the cost of the book and the charges of both the original and the return delivery. If, however, the return is the result of you canceling your order, and there has been no error on our part, you will be reimbursed only for the cost of the book.
Before returning any item, please contact us at shop@pepinpress.com. Please state your order number and the reason for return. Upon receipt of your email, we will contact you as soon as possible.
When returning a book, please pack it up carefully (preferably in its original packaging) and send it to:
The Pepin Press - Returns Department
P.O. Box 10349
NL-1001 EH Amsterdam
The Netherlands
Please note that The Pepin Press cannot accept returns of books purchased from third-party sellers such as bookshops. Instead, please contact your seller directly to arrange for your returns with them.
Terms and Conditions
By placing an order through our web shop you are agreeing with our terms and conditions and privacy policy.
